#1 - Online Shopping Cart - (Easiest and safest method)
This is the easiest method for ordering from our site. In a nutshell, you pick the items you want to order, and the system automatically totals your order. Once you fill out state/zip code or country/zip code information, the correct shipping charge will be displayed, and upon your confirmation, the order is processed. You will either log into or use PayPal to process and pay for your order. You will receive a confirmation e-mail regarding your order shortly after completion. The shopping cart system provides the newest technology in secure ordering to protect our customers against fraud. We are confident that your credit card number and personal information are highly secure. Our ordering system uses a "Secure Sockets Layer" (SSL) security system, widely accepted as the Internet security standard. When you submit your credit card number, it is encrypted, meaning your information is encoded and secure as it travels across the Internet. If you still have hesitations about sending your credit card number, you can always select,
IMPORTANT: PayPal will accept your credit card WITHOUT NEEDING TO SIGN UP WITH THEM.
Bypass the "Log In" part and click "Don't have a PayPal account "to use a credit/debit card or check.
#2- Can I return an item I purchased?
Yes, All returns are subject to a 35% restocking fee. We are a small two-person operation to handle: emails, phone calls, orders, technical assistance, website maintenance, etc... We had to implement this policy for the clients who do not want to first look at their broken part to determine which part is needed before ordering and wants to order all options. Please see our returns page for further instructions.
#3 - Can I place my order over the phone?
Yes, give us a call, and we will be more than happy to process your order. We operate our business on our cell phones, and it is safer to place your order through our secure website.
#4 - How much is shipping?
Shipping prices are calculated on checkout and vary on the state, zip code, country, and zip code. For US orders, there are six different shipping options to choose from. For non-US orders, there is only one (see #5 below).
#5 - Why is only UPS a shipping option for non-US orders/Customs fees?
UPS is the quickest shipping option as well as offers tracking. Most orders will clear customs and arrive at the final destination within two to four business days. With USPS, orders were taking over two months to clear customs and then delivered. Without a tracking number and delivery confirmation with USPS, we could not satisfy PayPal's shipper requirements and hence no longer offer this option. Odometer Gears does not pay any Customs fees as this is the responsibility of the receiver. Please check with your local authorities to inquire about any fees that you may incur before ordering.
#6 - How long will it take to receive my order?
US orders will generally take two to four days (non-guaranteed) with USPS. We currently do not offer UPS Saturday Overnight delivery through the website. If this is an option you would like, then you will need to phone in your order. Generally, Saturday delivery is roughly double UPS Priority Overnight.
Both APO and FPO addresses have varying delivery times.
Non-US orders will clear customs and arrive at the final destination within two to four business days on average. Please include a contact phone number with your order in the note to the shipper section of PayPal. For Brazilian orders, please include your passport id in the same section as customs will not clear your package for the delivery without it.
#7 - What is the tracking number for my order shipment?
If you choose UPS, your tracking number is on the PDF copy of your receipt that we sent to your email address provided. You will also receive follow up emails from UPS.
If you choose USPS, their system does NOT have tracking numbers ***As a note, the USPS system does NOT have tracking numbers, and therefore does NOT update tracking information while your package is in route normally. The USPS system has a delivery confirmation number that only updates online shipping information after the package has been delivered.*** You will receive an email from Stamps.com with this delivery confirmation number.
#8 - Can I send my unit to you for repair?
We can perform repairs but this is a convenience to our clients and not our primary business. We do not have any stock of used units to salvage parts from if anything other than the gears are broken. We perform repairs on an individual basis and you must contact Jeff at 757-593-3478 or email@example.com prior to sending in your part.
Address to send repairs:Odometer Gears Ltdc/o Jeff Caplan2155 LANIER LN STE LROCKVILLE, VA 23146-2237 You must include a slip of paper with your name, return address, daytime phone number, email address, year, make, and model of vehicle. If a price for the repair was discussed with Jeff please include this as well.
#9 - Why did my original gears fail?
The original material used to manufacture your odometer gears was urethane and lubricated with petroleum grease. The grease, over time, turns the gear into a waxy material and fails. Even the original replacement gears were packaged with grease and changing the new gear to a waxy substance while sitting on a shelf waiting to be installed.
#10 - Will your gears last longer than the original?
We had the help of speedometer shops from across the country when researching a material that will be a permanent repair for your vehicle. We found and manufacture our odometer gears using an acetal plastic with the trade name Celcon®. This material has excellent moisture resistance, a wide range of chemicals, oils, greases, and solvents. It also offers high strength and rigidity over a broad temperature range with low wear and is self-lubricating by design. We offer a lifetime parts warranty on our products and are confident that the products we manufacture and sell will give you years of trouble-free service.
#11 - Do I need to apply grease to my odometer gears?
Grease is not recommended unless stated in the how-to instructions (Mercedes-Benz 126 chassis only to help quiet any noise that the odometer may cause). Our gears are made using Celcon and have graphite in the material, so they are self-lubricating, so no further lubricant is needed.
#12 - What part fits my vehicle?
We have the most common gears listed, but that does not mean these are the only gears that can or will be installed. The only way to ensure that you receive the correct gears for your vehicle is first to remove your old gears and either count the teeth, measure the overall thickness of the gear, check the color or the manufacture of the unit (see the applicable page for your vehicle for what to check). Mechanical speedometers: the ONLY way to determine the parts needed is first to remove your speedometer and to count the teeth on the outside gear (fifteen tooth counts possible/ If yours is brass, there is no need to replace as this will never fail) and measuring the overall thickness of the lead gear(three thicknesses possible).
#13 - When will my order ship?
We ship orders Monday through Friday. USPS/Postal orders need to be received by 4:00 pm EST and UPS by 4:00 pm EST as well.
We currently do not offer UPS Saturday Overnight delivery through the website. If this is an option you would like, then you will need to phone in your order. Generally, Saturday delivery is roughly double UPS Priority Overnight.
#14 - How do I cancel my order?
Send us an email, and we will make every effort to cancel the order before it is shipped. If we cannot stop the shipment in time, you will need to request RMA # to return the unused parts once received. Once we receive the product back, we will issue a refund minus the shipping.
#15- How do I track my package?
After we process your order, you will receive several emails—one from Odometer Gears with a PDF copy of your receipt. If you chose UPS, then your tracking number will be on your receipt. If you chose USPS, then you will receive an email from Stamps.com with your delivery confirmation number. Occasionally this number can be used to track your package's progress but is not a guaranteed service. Your package may only have only one scan upon delivery.
#16 - I need advice on how to repair my broken part.
First, we only know about the products we manufacture and sell. Please listen and accept the advice that we give you as this is what we know. If we do not know an answer, we will do our best to locate the correct one for you.
Odometer Gears Ltd. recommends UPS as a preferred shipper due to the ease of insuring and tracking your package.
Odometer Gears Ltd. ships via UPS and USPS.
Please refer to holiday schedules for any possible delays.