ODOMETER GEARS, LTD.
72 Croatan Road
Newport News, VA 23606-2617
Please refer to FAQ page before calling.
#1 - Online Shopping Cart - (Easiest and safest method)
This is the easiest method for ordering. In a nutshell, you pick the items that you want to order and the system automatically totals your order. Once you fill out state/postal code or country/postal code information the correct shipping charge will be displayed and upon your confirmation the order is processed. You will either log into or use PayPal to process and pay for your order. You will receive a confirmation E-mail regarding your order shortly after completion.The shopping cart system provides the newest technology in secure ordering to protect our customers against fraud. We are confident that your credit card number and personal information are highly secure. Our ordering system uses a "Secure Sockets Layer" (SSL) security system, which is widely accepted as the Internet security standard. When you submit your credit card number, it is encrypted, meaning your information is encoded and secure as it travels across the Internet. If you still have hesitations about sending your credit card number you can always select.
IMPORTANT: PayPal will accept your credit card WITHOUT NEEDING TO SIGN UP WITH THEM.
Simply bypass the "Log In" part and click "Don't have a PayPal account ", to use a credit/debit card or check.
#11 - When will my order ship?
We ship orders Monday through Friday. Postal orders need to be received by 4:30pm EST and FedEx by 4:00pm EST. These are our pickup times for both vendors.
We currently do not offer FedEx Saturday Overnight delivery through the website. If this is an option you would like then you will need to phone in your order. Generally Saturday delivery is roughly double FedEx Priority Overnight.
We do not offer discount pricing for single orders. We base our discounts off volume pricing as we sell wholesale to a lot of resellers. Discounts start at 20 or more parts per order.
We are a three person business and we try to answer everytime the phone rings. If we do not answer please let the phone ring until voicemail picks up and leave a message. We will get back to you!
c: (757) 593-3478 - Jeff Caplan
c: (757) 771-6694 - Darren Shackelford
c: (757) 771-0058 - Joe Braeutigam
For questions, please email, call or text anytime. Weekends and evenings are ok.
If we are working with another client and you reach our voice mail, it is imperative for you to leave a message so that we can get back in touch with you. Please leave your name, phone number and reason for the call, we will return your call promptly.